Call center Nurse-2 UIC Uganda jobs at Old Mutual

Job Description

Job Category:
Health/ Medicine jobs in Uganda

Job Location:

Education Level:
Postgraduate Degree

Years Of Experience

Job Details

Job Duties and Responsibilities

Job Description

A Temporary employee to manage medical benefit utilization through supervision of pre-authorization answer queries over the phone and give timely solutions to the customer.

• To resolve customer queries over the phone and offer solutions to the customers in a timely manner

• Supervise Pre-authorization of scheduled and non-scheduled admissions within the set guidelines and carry out verification and medical Audit of claims/invoices before settlement.

• Managing requests for services from providers, intermediaries and clients, providing information on the UAP Old Mutual provider network and available benefits per scheme policy

• In conjunction with SMART applications resolve card issues raised at the point of service

• Authorization of all optical requests from the different providers within 6 hours and prepare daily reports

• To attend to reimbursements from the different providers in a timely manner and provide daily reports.

• Liaise with other medical schemes for purposes of evaluating medical risk.

• To formulate committal letters of discharges as a result of the requests from the different service providers.


Authentication, Call Center, Customer Queries, Daily Reporting, Healthcare Auditing, Healthcare Networks, Invoices, People Management, Point of Service, Querying, Reimbursement, School Admissions, Supervision


• Diploma (Dip): Nursing (Required), Honours Degree (Hons): Nursing (Required)

Closing Date

20 March 2023


Job Qualifications


Application Process


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