Customer Service Rep job at Tutoroma

  • Anywhere


  • Maintaining a positive, empathetic, and professional attitude toward clients at all times.
  • Responding promptly to client inquiries on phone, live chat or social media.
  • Acknowledging and resolving clients’ complaints.
  • Knowing our services inside and out so you can accurately respond.
  • Keeping records of clients interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the clients service process.
  •  Works flexibly within unit, or in other units as needed, to help meet client needs.
  •  Works with other teammates on knowledge sharing and the division of duties within the unit.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.


  • Minimum of a diploma from an accredited institution in any field
  • Have an internet enabled device that can access our staff web portal or install Tutoroma’s mobile app
  • Excellent written and verbal knowledge in English
  • Good communication and interpersonal skills
  • Ability to work remotely and independently
  • Must have no criminal record
  • Knowledge on handling people



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