Head Recovery new job at Finance Trust Bank in Kampala, Uganda

  • Full Time
  • Kampala

Finance Trust Bank (FTB)

Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 35 branches country wide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.


In order to meet the needs of its growing customer base, the company is seeking to recruit dynamic, self-motivated, result oriented professionals to fill the following position;


  1. Head Recovery

This position reports directly to the Managing Director and will be based at Head Office.


Role of the Job:

To ensure efficient management of Non- Performing Loans (NPLs), optimum recovery while minimizing credit risk. Monitor performance of written off loans in line with the debt recovery, credit policies and procedures. Ensure recovery operations comply with regulatory requirements


Key Result Areas: 

  • Formulate and implement strategies for recovery of delinquent facilities in line with the recovery policy and procedures
  • Spear head the achievement of Gross reduction on delinquent and non-performing loans bank wide.
  • Spear head effective monitoring of all the bank loans and minimize non-performing loan.
  • Review internal Policies and procedures and ensure they comply with Bank of Uganda guidelines and other relevant regulatory policies and advise on new developments in the recovery process.
  • Provide leadership to the recovery team and ensure that delinquent facilities are timeously recovered or rehabilitated to performing status in line with the collections policy and procedures.
  • Manage and closely monitor the productivity of the recovery staff in line with set targets and performance agreements.
  • Manage allocation of portfolios to external debt collectors and other service providers in recovery and ensure adherence to the terms and conditions of engagement.
  • Ensure that written off loans are particularly followed up and recovered in line with set targets.
  • Ensure that proper procedures are followed in liquidation of customer collaterals and guide the branches and the recovery agents on the recovery process.


Any other duties as may be assigned by your immediate supervisor from time to time


Minimum educational and technical competence requirements:

  • A Bachelor’s degree in a business related discipline such as Finance, Business Administration, law, Economics. Statistics etc.
  • 5 years’ experience of debt recovery in a financial institution.
  • Experience in credit operations and lending
  • Experience in leading a team at managerial level
  • Experience working with Court bailiffs and actioners
  • Good at stakeholder management
  • Good communication skills (oral and written).
  • Demonstrable leadership abilities/experience
  • Customer service
  • Ability to work under pressure.
  • Team work oriented
  • Demonstrated a high level of integrity
  • Customer oriented
  • Ability to transfer knowledge and provide guidance to others.
  • Ability to work long hours without supervision.
  • Flexibility to work from any part of the country


Position carries an attractive salary and benefits package.



Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug . As well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.


Closing date for submission of the applications is 13th March, 2023. Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.


Please note that in line with the Bank procedures, no job offers are made online

To apply for this job email your details to jobs@financetrust.co.ug


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