EXIM Bank Uganda
EXIM Bank Uganda
DEADLINE: Wednesday, May 17, 2023 at 12:00:00 AM
EDUCATIONAL LEVEL: Bachelor Degree
JOB LOCATION: Kampala
YEARS OF EXPERIENCE:
The IT Support Officer provides technical support for core banking and alternative systems ensuring timely resolution of service desk tickets in addition, to running the daily end of day system processing.
Key Responsibilities include:
Run daily EOD process and ensure system is ready for next days transactions
Execute, review and verify daily backups for Core Banking and peripheral applications databases.
Ensure backups are transferred to DR site and replication is at Sync.
Perform user rights assignment and management
Configure, install and manage the applications and databases.
Provide first level and second level support for all applications and databases.
Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
Support SITs and UAT activities for all change requests.
Maintain and update standard operating procedures documents for all IT processes
Proactively communicate to business and stakeholders on any service failures and expected resolution times
Any other duties as assigned by the supervisor
Good understanding of bank policies & procedures
Critical thinking and analysis
Good report writing skills.
Problem solving skills & ability to innovate.
Ability to communicate clearly.
Ability to multi-task
Good customer service
Ability to observe expected turn-around times.
Bachelors degree in IT, Computer Science or Business Computing.
At least 3-years in IT, Banking or related Experience.
Sound Knowledge of Digital Banking Products will be added advantage.
Hands-on experience on IT Applications, Core Banking Support, Infrastructure and IT Operations.
Highly analytical in problem solving with the ability to apply original and innovative thinking.
Kindly send your cover letter and up to date CV to email@example.com with the subject : JOB APPLICATION: IT SUPPORT OFFICER by close of business, Thursday 11th May 2023.
EXIM Bank Uganda is an Equal Opportunity employer, while we thank all applicants for their interest, only shortlisted Candidates will be Contacted.
Follow This Link To Apply: firstname.lastname@example.org
To apply for this job email your details to email@example.com