DEADLINE: Thursday, April 13, 2023 at 12:00:00 AM
JOB LOCATION: Kampala
YEARS OF EXPERIENCE:
Manage the end-to-end implementation of fit for purpose Loyalty programs to strengthen Vivo Energy market position
Ensure that the right resources, process and infrastructure strategy is implemented to support the loyalty schemes
To develop appropriate capability within the local teams on Loyalty
Monitor performance level across all activities within the category and support Operating Units to address any gap v/s agreed targets
Customer Loyalty Program:
Responsible for the implementation of a competitively advantaged, affordable and exciting Loyalty scheme in the agreed scope with the operating unit
Identify all the internal and external resources whether financial or human resources required completing the project successfully.
Develop business case for a Customer Loyalty Program
Lead the IP approval
Lead the procurement process for selecting the best loyalty solution and offer for Vivo Energy
lead the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts
Lead the teams to select and deploy the most appropriate loyalty program and system.
Prioritize Business requirements and associated solutions for delivery.
Tracks Business deliverables to successful completion.
Provide Coaching and Guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently.
Translate the solution into positive, meaningful Business benefits for the OUs to understand.
Ensure the necessary technology and infrastructure is available to drive the development/promotion of various types of loyalty programs
Ensuring the delivery of new services from the project is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements
Evaluate the progress of project on regular basis.
Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team.
Ensures the Business lessons learned are taken forward and addressed/improved for each OU implementation.
Reports weekly to the Loyalty project Committee.
Reports monthly to the Loyalty Steering project Committee.
Monitor changes to the plan to identify any impact on the needs of the business and overall timelines
Lead deployment and change management and training activities for Vivo Energy
Job Knowledge, Skills & Experiences:
Must have good understanding of the Oil Downstream Retail & Commercial business.
Good communications and cultural awareness
Good understanding of the electronic payment business & regular innovations in this area
Ability to manage & lead teams and performance in a virtual context, without executive authority
High influencing & negotiating skills
Strong analytical skills
Contract Management Skills
Highly results orientated
Highly self-motivated and able to effectively manage many competing priorities
Ability to drive operational excellence throughout all activities
Closing date: 13 April 2023
Follow This Link To Apply: https://apply.workable.com/vivo-energy/j/3B617564C1/apply/
To apply for this job please visit apply.workable.com.