Manager – Enterprise Risk & Fraud Operations job post at MTN Mobile Money, Uganda

  • Full Time
  • Anywhere

MTN Mobile Money, Uganda

MTN Mobile Money, Uganda

Job Description

Job Category:
Management jobs in Uganda

Job Location:

Education Level:
Bachelor Degree

Years Of Experience

2 years

Job Details

Job Duties and Responsibilities

Mission/ Core purpose of the Job

The Manager Operational Risk and Fraud Operations is responsible for.

• Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.

• Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.

Main Job Functions:

1. Risk Management

• Champion the implementation of the MTN risk management strategy and framework.

• Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.

• Periodic reporting to Risk Governance Structures on emerging risk and the control environment.

• Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.

• Implementing risk management process in line with the Enterprise Risk Management Framework.

• Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.

• Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.

• Offering a monitoring and oversight role for management regarding the Company’s risk profile.

• Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.

• Execution of the risk management methodology and related tools to effectively management risk within the Company.

B- Fraud Risk Operations

• Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.

• Operationalization and value for money for all Fraud tools that have been implemented by the Company.

• Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.

• Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.

• Ownership of a process to manage incoming fraud incidents and timely escalation of the same.

• Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.

• Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions

Main KPIs include:

• Successful execution of the Risk Management and, Consumer Fraud Framework

• Proactivity engagement of key stakeholders regarding consumer fraud.

• Timely reporting.

Job Requirements (Education, Experience and Competencies)


• Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.

• Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.

• Good knowledge of Enterprise Risks and Fraud Risk Management.

• Good written and verbal communication skills.


• Minimum of 3 year’s relevant Fraud investigation and management experience in the Financial Services Industry.

• Able to analyze large volumes of data using data analytical tools SQL or Excel

• Good written and verbal communication skills.

• Confidence to raise challenging questions and concerns when necessary.

• Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.


Job Qualifications


Application Process
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