Unifi Africa
Unifi Africa
JOB DESCRIPTION
JOB CATEGORY:
DEADLINE: Thursday, April 27, 2023 at 12:00:00 AM
EDUCATIONAL LEVEL: Professional Certificate
JOB LOCATION: Kampala
YEARS OF EXPERIENCE:
JOB DETAILS
About the job
The Role
The role is based in Kampala, Uganda. The ideal candidate will be someone who has extensive experience in a call center in a supervisory position and/or in the quality control department monitoring calls against pre-defined metrics. Ideally the candidate must have also had experience coaching and mentoring staff members to ensure that KPIs are met. Attention to detail, desire to learn and a positive attitude are a must.
Responsibilities
1) Quality Control
• Analysis of call recordings
• Score calls against KPIs
• Report to key stakeholders on the outcomes
2) Other
• Provide management with insights on how to improve both KPIs and overall outcomes
• Contribute to making Unifi a fun place to work!
Application
To apply please forward your CV and cover letter to careers@ug.unifi.credit explaining why you would be best suited for this position. Closing date: 27 April 2023
QUALIFICATIONS
Education & Work Experience
1. (Essential) Educated to at least undergraduate degree level in a relevant field
2. (Essential) At least 2 years relevant work experience
3. (Desirable) Passion and talent for product design, product development, sales and/or growth marketing. You might be able to grow into any of those roles after our first cohort.
Skills, Behaviour, Passion
Superpowers What we are looking for:
A digital perfectionist Strong ability to pay attention to detail
You are outstanding at the following traits:
? Effective time management
? Problem solver, go-getter mentality
? Good oral and written communication
Excellent skills with Microsoft Office (Word Office, Excel, PowerPoint, Outlook) and the Google (G-suite) variants.
You get things done Strong ability to manage several activities in parallel and on time, e.g. procurement, bookings, interacting with several service providers, etc.
Ability to work under stress
You get things done. No excuses, you simply do
Additional Specifications
1. In every new team member, we look for a strong alignment on values and shared vision.
2. ? You are able to demonstrate how you embody RooticalÂ’s values and share the vision of how our future food systems should look like.
3. You are always thinking of creative solutions to challenges.
4. You are able to tackle projects without much guidance.
5. You donÂ’t fear trying something new and experimenting.
6. You are not easily overwhelmed.
7. You believe in the power of entrepreneurship to solve some of the greatest challenges that we face and will jump for an opportunity to play a small part in a grand journey as we seek to make our food systems fairer and more regenerative.
APPLICATION PROCESS
Application
To apply please forward your CV and cover letter to careers@ug.unifi.credit explaining why you would be best suited for this position. Closing date: 27 April 2023
Follow This Link To Apply: careers@ug.unifi.credit
To apply for this job email your details to careers@ug.unifi.credit
