DEADLINE: Thursday, April 27, 2023 at 12:00:00 AM
EDUCATIONAL LEVEL: Bachelor Degree
JOB LOCATION: Kampala
YEARS OF EXPERIENCE:
The role of the Recovery Agent is to recover overdue loans through planned interactions and scripted processes. The recovery agent provides front line support and builds relationships with Fido clients to repay loan instalments while achieving the set targets.
This role is key in supporting the delivery of the company key performance targets and the client relations strategy by working collaboratively with other recovery agents/officers under the supervision of a team leader or an associate manager while working to schedule, deliver financial targets and provide an exceptional client experience.
Work with the head of department though the team leaders and managers on the creation and delivery of the recovery strategy, creating an environment where the agent can take proactive ownership of the client loan repayment journey, and provide solutions in order to improve loan repayments collections.
Responsible for achieving the assigned recovery amount target and or recovery rate
Responsible for achieving the assigned clients interaction target;
Responsible for achieving the assigned all other recovery metrics as assigned by the team leader or manager or head of department
Responsible for documenting all customer feedback in line with department guidelines or as advised by the team leader or manager.
Resolving issues within individual limit at the first point of contact and escalating customers issue via appropriate channels
Contribute to a supportive team culture, working collaboratively with the rest of the business to share best practice and learnings.
To support unexpected crisis/ emergency response situations to ensure the impact on clients and the business is mitigated as much as possible to assist a successful recovery
Ensure written and verbal communication with colleagues is professional and in line with brand value
Qualification and Requirements:
Must have 1 year or more experience in a similar role within a microfinance company
Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
Strong written and verbal communication
Great active listening skills
Follow This Link To Apply: https://Fido.bamboohr.com/careers/54
To apply for this job please visit Fido.bamboohr.com.