SME CENTER RELATIONSHIP MANAGER job at

JOB PURPOSE

To sell SME products and provide general business banking solutions to customers while observing the policies, processes, and procedures of KCB Bank.

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
• Manage customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
• Facilitate the SME Centre’s Service Delivery to customers.
• Handle establishment of new and variation of existing account relationships.
• Handle primarily SME accounts, selling bank products to new customers and cross selling to existing customers.
• Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.
• Handle establishment of new account relationships, Variations to the existing relationships, initial stages of credit matters, and dissemination of information relating to the Bank’s products & services.
• Deposit mobilization for the bank.
• Collect information from customers relating to account relationship.
• Carry out initial interviews of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documentation is obtained.
• Ensure business banking returns, sales returns, and relevant areas of the executive summary.
• Conduct sales calls and market intelligence gathering.
• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
• Receive, guide, and conduct initial appraisal of loan applications.
• Complete the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
• Any other duties that may be allocated from time to time.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Maintain/retain existing customer base.
• Market new business and carry out market intelligence.
• Increase revenue collection hence profitability.
• Aim at good audit rating above 75%
• Adherence to policies and procedures hence reduction of operational cost, mitigate risks, frauds, and forgeries.

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