Supplier Relationship Supervisor job post at National Information Technology Authority

  • Full Time
  • Kampala

National Information Technology Authority- Uganda ( NITA-U )

Job Title Supplier Relationship Supervisor
Directorate E-Government Services
Department Service Delivery
Reporting to Manager, Service Delivery
Salary Grade N5
Jobs that report to this role Operations and support staff (2)
Job Purpose 

Strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to NITA-U in order to maximize the value of those interactions.

Key Accountabilities 

i.           Responsible for performance monitoring and periodic third-party supplier /vendor evaluations to ensure compliance with contractual service targets and level agreements

ii.         Responsible for developing and leading a dynamic vendor management team which is tasked with multiple responsibilities in a fast-paced technology environment

iii.        Responsible for providing NITA-U procurement teams with metric-based reports that feed into the vendor contract extension/renewal process

iv.        Coordinate communications between internal technical groups at NITA-U such as

Procurement, Finance, Change Management, Problem Management, and Service

Delivery and third-party vendors

v.         Responsible for relationship management between NITA-U top management and its IT third-party providers/vendors

vi.        Develop strategies, processes, and Service Improvement measures specific to each thirdparty provider/ vendor to ensure that NITA-U obtains value from its vendors vii.            On-boarding and Off-boarding vendors at the time of contract signing, expiry, or termination viii.           Responsible for license management and ensuring timely renewal of the licensing services.

ix.      Create closer, more collaborative relationships with key suppliers in order to uncover and realize new value and reduce risk of failure.


Position Requirements 
Education :


I.          Minimum qualification of Bachelor’s Degree in Computer Science, Information Systems, Information Technology, Software Engineering, or similar field from a recognized university;

II.        At least one professional certification in ITIL, Project management (PMP, Prince 2), Procurement management, and contract negotiation is a requirement.




At least three years of working experience in IT Service Management, IT vendor management, or supplier relationship management with at least one year in a supervisory role.


Technical Expertise


i.           Possess experience in successfully conducting a range of negotiations across a variety of IT categories.

ii.          Solid working knowledge of current IT technologies, total lifecycle cost structures, and pricing mechanisms.

iii.         Demonstrate effective contract lifecycle management and negotiation skills

iv.        Demonstrate skills in sourcing IT components of the procurement lifecycle e.g. strategic thinking in the development of sourcing approach/route to market, analyzing and understanding market dynamics, negotiation strategy, evaluation strategy, risk management, and supplier integration/mobilization.

Nature and Scope 
Interpersonal Skills



i.        Soft skills required in relationship management and customer service

ii.       Leadership skills with the ability to work well in a team. iii. Ability to effectively prioritize and execute tasks in a high-pressure environment.

iv.      Strong written, oral communication and interpersonal skills.



Level of responsibility –


i.          Direct supervision of two staff members

ii.        Indirect supervision of third-party providers/partners





Application Process

Interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application form (which can be downloaded from the NITA-U official website,  with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact and email addresses of both the applicant and three referees, to the address below.

The Executive Director,

National Information Technology

Authority – UGANDA (NITA-U),

Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)

P.O. Box 33151, Kampala-Uganda

Tel: 0417 801 038

via email:


The deadline for applications for the positions is 20th February 2023 (Not later than 1700 hrs. Local Time). Only Soft copy applications will be accepted and no application will be considered without a duly completed and signed standard application form (referred to above).



Only successful candidates will be contacted. Any form of solicitation, influence peddling, and or any other “backdoor” attempt, of whatsoever nature, to influence the selection process in one’s favour, will automatically lead to the disqualification of a candidate without any recourse.

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